When you are faced with an issue or a question, you can always contact Dell Technical Support by phone, but we recommend that you first follow the steps below to ensure a quick and efficient resolution. Or you can contact the Dell Technical Support via phone My hardware is no longer under warranty Enter your service tag on the Dell Support homepage to see available options. Name and address warranty is being transferred to. Name and zip code used at time of purchase. Service Tag of product to be transferred. Note: Dell EMC has automated the service tag/system ownership transfer process for Businesses and Consumers. ) can be reached using the following online form.ĥ. Own a product manufactured by a company that Dell has recently acquired. Contact Dell Software Support Support for Dell Software products (AppAssure, Kace. You have a sizeable infrastructure? Using TechDirect will make managing Support Requests for your hardware easier, with an opportunity for self-replacement of parts.Ĥ. You can also use our Online form should you require assistance with SupportAssist. The following article provides information on how to install SupportAssist. Automate my support requests for my Dell hardware SupportAssistĭell's SupportAssist provides automated, proactive and predictive technology that reduces troubleshooting steps and speed up your resolution time. The article SLN306647 expains how to use the service "Service Request Online".Ī Dell Technical Support engineer will handle your request in a timely manner.ģ. Note: To be entitled to support, there must be an active warranty on the service tag. Our official Dell Support Twitter account is also available: DellCaresProĢ.Contact Dell Technical Support for a specific issue The forum is there to enable discussions with other users and Dell Technical experts. Reach the online community for assistance - You can access the Dell Community Forum Local contact details for further troubleshooting and diagnostic.ġ.System Logs when possible ( How to gather logs).Diagnostic steps performed, if any ( Diagnostic tools for advanced troubleshooting on PowerEdge servers.).Question or issue details (for e.g.: When did it start? What was changed? What are the symptoms?).Product service tag ( Where can I find my service tag?).We recommend that you gather the following information before contacting us: If you didn't find a suitable answer, there are different options available to get in touch with us. If you need additional capacity, we have the parts.You need help for your PowerEdge server? Dell has worked to provide a wide range of solutions to its customers to better manage incidents and contact Dell Technical Support.Īs a first step to getting support, the Knowledge Base is available to provide answers to the most frequent PowerEdge related questions. Replacement parts: we carry every spare for every system supported, from spinning disks in your Isilon network attached storage to the Connectrix and Brocade switches in yoru SAN. Global support from our Level 3 engineers to troubleshoot and resolve server issues quicklyĬonsultancy services for server upgrades or transitions. Tier 1 and tier 2 support covering installation, configuration, troubleshooting, tuning and integrationĪssistance for a wide range of Dell systems, including but not limited to Powervault, EqualLogic, Clariion SAN array and VxBlock Its also an excellent choice if youre seeking to expand your voice communications support with your current Cisco Unified Communications solution. Ongoing support for Dell services well beyond official end of life You also regain complete control of your hardware upgrade program. By extending the life of your server you lower your total cost of ownership (TCO) and increase your return on investment (ROI), directly impacting your bottom line. When Dell has ended official support for a server model, CDS will continue to look after it according to your business requirements.
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